Returns and refunds

Custom embroidery requires a 50% non-refundable deposit to book; cancellations before work starts receive a refund minus deposit, but once stitching begins, it's yours—so let's nail the design upfront. Ready-made hoops and specimens may be returned within 14 days unused and undamaged, though store credit is preferred; specimens damaged in shipping need photo documentation within 48 hours. Questions? Slide into my DMs or text 325-261-0959. #SupportYourLocalBugPlug